Review of Services Offered by Capital.com
Trading Products
- CFD Trading: Engage in Contracts for Difference trading on a range of financial markets.
- Demo Account: Practice trading with a risk-free demo account.
Platforms and Services
- Mobile Apps: Trade on the go with their dedicated mobile applications.
- Capital.com API: Automate your trading with their open API.
- TradingView Integration: Analyze markets with advanced charting tools.
- MetaTrader 4: Use a popular platform for trading Forex, CFDs, and Futures.
Education
- Learning Hub: Dive into a variety of educational resources to bolster your trading knowledge.
- Market Guides: Explore guides on trading shares, commodities, forex, cryptocurrencies, indices, and ETFs.
- Trading Strategies Guide: Learn about different trading strategies to enhance your trading skills.
Navigating the Digital Waters: User Interface and Experience on Capital.com
When it comes to online trading, a platform’s user interface (UI) and user experience (UX) are crucial for ensuring user satisfaction and efficiency. Capital.com, with its sleek design and intuitive features, provides a pleasant trading experience across various devices. Here’s a dive into the UI and UX of Capital.com’s trading platform:
Desktop Trading Platform
The desktop trading platform is known for its user-friendly interface. Although customization options may be limited, finding your preferred tradable instrument and accessing portfolio reports is straightforward from the dashboard. The process of account creation and trading on the desktop platform is delineated in clear, easy steps, making it a breeze even for the uninitiated.
Mobile Trading Platform
Capital.com’s mobile trading app is well-designed, mirroring most features available on the desktop platform. The two-step authentication adds a layer of security, while the price alert feature is a notable addition. The app supports various languages, making it accessible to a global audience. One-click trading feature enhances the ease of executing trades on the go.
User-Friendly Features
The platform’s design across devices is clear and easily navigable, which is vital for traders who require swift access to markets. The availability of multiple chart types and over 75 technical analysis tools adds to the platform’s appeal for those keen on delving into market analysis.
Seamless Experience
Whether trading on a desktop, app, or tablet, users enjoy a seamless experience. The platform’s design facilitates easy trading in major financial markets anytime, from any device, be it a laptop or a smartphone. The fluidity of the platform, coupled with its responsive nature, creates a satisfactory user experience.
Education and Guidance
Capital.com is not just about trading; it’s about learning too. The platform is recommended for beginner traders as it provides an array of educational resources to help them learn the ropes of trading.
Awards and Recognition
The platform’s desktop app was awarded the ‘Best Online Trading Platform’ in 2020, which reflects its commitment to providing an excellent user interface and experience.
Account Opening
The account opening process at Capital.com is praised for being simple, quick, well-designed, and intuitive, scoring a full 5/5 in a review.
Integration with Renowned Platforms
Capital.com doesn’t shy away from integrating with popular platforms like MetaTrader 4, enhancing the user experience especially for those familiar with algorithmic trading.
Scrutinizing the Cost: Fees and Commissions at Capital.com
Understanding the fee structure of a brokerage platform is crucial as it impacts the overall profitability of your trading endeavors. Capital.com emerges as a competitive option with its low-cost fee structure, especially when compared to industry standards. Here’s a detailed look at the fees and commissions charged by Capital.com and a comparison with other industry players:
Trading Fees
Capital.com is known for its commission-free trading model. This implies that traders are not charged any commission on the trades they execute, be it stock, currency, index, or share CFDs trading. The main cost incurred while trading on Capital.com is the spread, which is the difference between the buy price and the ask price of an asset. For stock trading, the spread starts from 1.8 pips.
Deposit and Withdrawal Fees
Good news for traders — Capital.com doesn’t charge any fees for deposits. However, it’s advisable to check with your bank or e-wallet provider as they may levy charges on transactions.
Inactivity Fees
It’s worth noting that while Capital.com is lenient with trading and deposit fees, it does charge an inactivity fee. This fee is typically charged if there are no trading activities on the account for a specific period.
Rollover/Swap Fees
Clients are required to pay swap charges on overnight positions.
Industry Comparison
When juxtaposed with other brokerage platforms, Capital.com’s fee structure stands out for its affordability. Here’s a quick comparison:
- TD Ameritrade: Charges $0 for stock, ETF, and options base trading, while mutual fund trades cost $49.99, and broker-assisted trades cost $44.99.
- Charles Schwab: Like TD Ameritrade, Charles Schwab also charges $0 for stock and ETF trades, with mutual fund trades costing $49.95, and broker-assisted trades costing $25.
- Ally Invest: Ally offers $0 stock and ETF trades, and the mutual fund trade fee is significantly lower at $9.95. Broker-assisted trades cost $20.
- Fidelity: Similar to other brokers, stock and ETF trades are free, but mutual fund trades cost $49.95, and broker-assisted trades cost $32.95.
Verdict
Capital.com’s fee structure is on the lower end, making it a cost-effective choice for traders. The commission-free trading model, coupled with no deposit fees, provides an economically viable platform for both novice and seasoned traders. While the spread cost is a factor to consider, the absence of other common fees makes Capital.com a competitive option in the crowded brokerage market.
At Your Service: Evaluating Customer Support at Capital.com
Customer support is a pivotal aspect of any trading platform, acting as the front line for user queries and issues. Capital.com has been praised for its customer support, which is seen as a vital part of its service offering. This review will delve into the responsiveness, knowledge of support staff, and availability across different communication channels at Capital.com.
Availability Across Channels
Capital.com offers support via various channels including phone, email, live chat, and an online form on the website. They have partnered with customer support experts Zendesk to offer multiple resources and options for clients to troubleshoot issues, log tickets, and speak directly to representatives. This multi-channel support ensures that clients have numerous avenues to seek assistance, catering to different preferences and urgency levels.
Response Time
When it comes to response time, Capital.com is noted for its fast customer support. This quick response time is particularly beneficial in the fast-paced world of trading where time is of the essence. Users have appreciated the speedy responses, whether it’s getting insightful advice on market situations or having queries answered swiftly.
Knowledgeable Staff
Customers have commended the support staff at Capital.com for being helpful and patient, especially towards individuals who are new to trading. The support team’s ability to provide handy insights on market situations showcases their knowledge and understanding of the trading domain.
Comparative Analysis
Comparatively, Capital.com holds its own against other brokers like XTB and Trading 212 in terms of response speed and the quality of customer service answers. All three brokers offer fast customer support with good quality answers. They all provide live chat and email support, with Capital.com and XTB also offering phone support. However, Capital.com stands out with its 24/7 availability on at least one customer support channel, even on weekends, which is not offered by XTB.
User Testimonials
Users have pointed out that the information and tutorials provided by Capital.com are very user-friendly, and having had to use the support function, they found the people they spoke with to be helpful and patient. Another user highlighted that the support team offers handy insights on the market situation, always answering any questions in a fast and friendly manner.
Fortifying the Fort: Security Measures at Capital.com
Security is the cornerstone of trust in online trading platforms. Capital.com, being highly regulated and audited, takes several measures to ensure the safety of user data and funds. Here’s a look at its security infrastructure:
Regulatory Oversight
Capital.com is regulated by multiple reputable institutions such as the Financial Conduct Authority (FCA) in the UK, CySec, Australian Securities & Investments Commission, and the National Bank of the Republic of Belarus. Moreover, the platform is audited by Deloitte, a global leader in financial auditing.
Data Protection
Compliance with PCI Data Security Standards and the implementation of Transparent Layer Security encryption protect client data, adding an extra layer of security.
Client Money Safety
Capital.com collaborates with two leading European money managing trusts, Raiffeisen and RBS, to store clients’ funds in segregated accounts, ensuring the safety of clients’ capital.
